How do I change my email address?
Your email address is both how you sign in and where account messages go, so changing it takes a verification step.
Changing it
- Open Account from your user settings.
- In the Details section, replace the address with the new one and save.
- A verification email goes to the new address. Open it and follow the link.
Until you verify, the change isn’t complete. A signed-in session that needs verification is held on the verification screen rather than letting you continue, so if you find yourself stuck there, the email you’re waiting on is the reason. You can ask for it to be resent from that screen.
Once verified, sign in with the new address from then on.
If the email doesn’t arrive
- Check spam. Account mail comes from our transactional sender, and some institutional filters are aggressive with it.
- Confirm you typed the address correctly — the verification goes to the new address, so a typo means nobody receives it.
- Use the resend option rather than requesting repeatedly.
If you’ve locked yourself out by changing to an address you can’t reach, contact us — we can’t tell you the answer from the sign-in screen, deliberately, because sign-in responses never reveal whether an address is registered.