Deleting your account
How to ask
There is no self-service delete button yet. Account deletion is handled as a request: contact us from your account email address and ask for your account to be deleted. We verify it’s you, and respond within one month.
We’d rather say that plainly than describe a button that isn’t there. The automated tooling is being built; until it ships, the request route is the real one, and it gets the same result.
Do these first
Export anything you want to keep. Deletion is permanent, and we can’t reconstruct a study afterwards. See Exporting your data.
Hand over studies you own. A study with no owner is a problem for everyone still working on it and for participants still enrolled. Transfer ownership to a colleague, or move the study into an organisation so it isn’t tied to one person’s account. If a study has finished, close it properly instead — see Closing or deleting a study.
What deletion covers, and what it doesn’t
Your account data — your profile, your sign-in identity, your notifications — is deleted.
Research data in studies you were a participant in belongs to the study, and the researcher running it is its controller, not us. Deleting your Indacas account doesn’t automatically erase the answers you gave to a study. To have those removed, use the study’s withdrawal route and choose to request deletion, or ask the study team directly. If you ask us, we pass the request to them without undue delay and tell you we’ve done so. See GDPR and your rights.
A few records survive deletion by law — billing records we have to keep for tax purposes, and a minimal record that the deletion happened. Backups are overwritten on a rolling cycle rather than edited, so a copy can persist there briefly after your live data is gone.
Leaving one study rather than everything
If you only want out of a single study, withdraw from that study — your account and your other work are untouched. See Joining a study as a participant.